Support Incident Tracker (or SiT!) is a web based application for tracking technical support calls/emails. Engineers work to Service Level Agreements and incidents are flagged if they stray outside of them.

Features

  • Web based: easy to install and use
  • Configurable service levels (SLA's)
  • Tracks all inbound and outbound emails
  • LDAP Integration (Support for Active Directory, eDirectory, openLDAP)
  • Support for over 19 languages (and counting) + much more...

Project Samples

Project Activity

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License

GNU General Public License version 2.0 (GPLv2)

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Support Incident Tracker Web Site

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User Ratings

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User Reviews

  • Has a bit of a learning curve but lots of features and good documentation.
  • Very good project
  • Superb...... Interesting. Keep it up. Thanks.
  • Interesting project, good for biz.
  • SiT never ends. It's really replacing the commercial buggy projects in the market. Guys Cheers UP !! :-)
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Additional Project Details

Languages

Romanian, French, Dutch, Persian, Polish, Lithuanian, Slovene, Afrikaans, Italian, Greek, English, Portuguese, Chinese (Traditional), Bulgarian, Norwegian, Brazilian Portuguese, Chinese (Simplified), Danish, German, Japanese, Spanish, Russian, Arabic

Intended Audience

Information Technology

User Interface

Web-based

Programming Language

PHP

Database Environment

MySQL

Related Categories

PHP CRM Software, PHP Project Management Software, PHP Help Desk Software

Registered

2006-02-20